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Product Support  

In order to provide support, product companies need to created dedicated support teams that can quickly respond to the customer's situation by providing effective solutions.

CI has been providing maintenance & support services for accounting products for around 10 years and enabled the client to focus on the core product development activity. CI's product support team consists of business analyst's who are domain experts and technology experts.

Product support is mostly on a long term engagement model where CI understands the support requirements and training people handling support appropriately. CI provides the following support services:

  • Response Time Driven Support
  • Proactive Support
  • Troubleshooting & Continuing Maintenance Support

 


Customer Speaks

Working with CI is a fantastic experience. Their prompt attention, agility and patience has truly helped our business. They're very professional and can be challenged in a very positive way to achieve the best results. And, they're fun to work with!

Inder Pal
Sage North America